Passed Background Check but can't proceed.

Modified on Thu, 16 Mar, 2023 at 11:52 PM

When eligible background check results are received, you will advance to the next step. The results may take an average of 3 or more business days.


If you have not heard back in that time, click below to speak with live support. 


An enrollment Support chat is available Monday to Friday, 8 AM - 12 AM (ET), except for Federal Holidays. Adjust hours according to your time zone.

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