Background Check and Credit Freeze Issues?
Has it been more than 10+ days? If you are in the U.S. and have a credit freeze, there will be delays when completing your background check. You will need to temporarily lift your credit freeze for a minimum of 7 days for the third-party vendor to process your background check.
Once the credit freeze has been removed, request a credit freeze reset by clicking the Request a Reset button in AVA on arise and filling out the form.
If you need additional assistance, I can connect you to Enrollment Support.
An enrollment Support chat is available Monday to Friday, 8 AM - 12 AM (ET), except for Federal Holidays. Adjust hours according to your time zone.
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